Pre Sale Questions
Q: “Where can I find my order number?”
The order details should have been emailed to you after you placed the order. Occasionally, it ends up in the spam folder. To find our emails, please search for "Lens Diary" in your inbox.
Q: “Can I order contact lenses without an eye exam?”
We highly recommend that first-time users check with their optometrist to determine if contact lenses are suitable for them. Your eye care professional should be able to give you expert advice and guidance on the proper handling and usage of cosmetic lenses.
You should visit your optometrist for an eye exam at least once every two years to be completely up-to-date on the health condition of your eyes.
Q: “How do I join your Collaboration program?”
Please visit to the following url Collaboration and submit the application form. You will get our response within 48 hours.